Frequently Asked Questions

Orders ship within 1–3 business days. Most U.S. orders arrive within 3–7 business days after shipping.

Shipping is free on orders over $50. Standard shipping rates apply for orders under $50 and are calculated at checkout.

Once your order ships, you will receive a tracking link by email. If you do not see it, check your spam folder or contact support.

You can also log in to your Origin Labs account to find tracking details for each order. Once you are logged in to your account, click Order History, select your order and you will see a tracking link for the order.

Orders process quickly, but if you contact support immediately at hello@tryoriginlabs.com, we will do our best to help.

At this time, we do not ship internationally.

Yes. You can purchase Origin Labs products as a one-time order or choose a subscription for savings and convenience.

A subscription delivers your dog supplements on a recurring schedule so you never run out. You can manage or update it anytime.

Yes. You can skip, pause, or adjust your next delivery anytime in your account settings.

You can cancel anytime through your account or by contacting support. There are no cancellation fees.

Yes. You can swap products, change delivery frequency, or update details anytime in your subscription portal.

Origin Labs offers a 30-day money-back guarantee on all orders so you can try our dog supplements with confidence. If you are not satisfied, you can request a return within 30 days of delivery.

Once your return is received, we’ll issue a refund to your original payment method.

Email hello@tryoriginlabs.com with your order number, and our team will help you through the return process.

Customers are responsible for return shipping costs.

Yes. Refunds apply to one single-item purchase (one jar) per order. If you purchase multiples or bundles, the refund applies to one item only.

Contact us within 7 days of delivery with your order number and a photo. If available, we’ll send a replacement at no cost. If not, we’ll issue a refund for the affected item.

Shipping costs are non-refundable. Orders returned due to incorrect addresses or failed delivery may incur additional shipping fees. Orders marked as delivered with valid tracking are not eligible for refunds—please contact the carrier for missing packages.

Origin Labs products are made with carefully selected, science-backed ingredients and are formulated in a GMP-certified facility in Vermont.

Yes. Origin Labs products are made with natural ingredients and contain no artificial colors or unnecessary fillers.

All Origin Labs products are made in the United States in certified facilities that follow strict quality and safety standards.

Each Origin Labs product is designed to support different needs. You can review product descriptions or contact support for guidance.

Origin Labs chews are given daily as a treat or mixed with food. Follow the serving guidelines on the product label based on your dog’s weight.

Every dog is different. With consistent daily use, many pet parents notice changes within a few weeks.

Origin Labs products are formulated for dogs of all breeds and sizes. If your dog has a health condition or is on medication, consult your veterinarian before use.

Yes. Many pet parents use multiple Origin Labs products together as part of their dog’s daily routine. Follow label instructions for each product.

For best results, Origin Labs supplements should be given consistently as part of your dog’s daily routine.

You earn points every time you shop with Origin Labs. Points can be redeemed for discounts on future orders.

You earn points when you make purchases, create an account, or take select actions like referrals or special promotions.

You can redeem points at checkout for discounts on future orders through your account.

Points expiration depends on program rules and will be shown in your rewards account dashboard.

Yes. Rewards can be used on one-time purchases and can also apply to subscription orders within your account.

In most cases, rewards cannot be combined with other promotional discounts unless stated otherwise.

You can contact support by emailing hello@tryoriginlabs.com or using the chat feature on our website for the fastest response.

Yes. Our team can help guide you to the right product based on your dog’s routine and needs.